Troubleshooting bug reports — where to start?

Jamal Reed Jamal Reed 1 week ago Resolved

Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me?

#billing #mobile #webhooks
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Omar Haddad Omar Haddad

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Finn O'Brien Finn O'Brien

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.

Elena Petrova Elena Petrova Accepted

This is expected behavior, not a bug. The guard you are hitting is intentional — it protects against a class of mistakes that used to cause data loss.

If you need the other behavior, there is a documented filter you can hook to override it per site.