Troubleshooting help desk — where to start?

Elena Petrova Elena Petrova 1 week ago Resolved

Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me?

#api #roadmap
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Replies 5

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David Kim David Kim

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.

Jamal Reed Jamal Reed

Strong agree. Good defaults beat a wall of toggles every single time.

Grace Adeyemi Grace Adeyemi

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.

Finn O'Brien Finn O'Brien Accepted

Yes. The recommended approach is to use Access Rules on the space: set the rule type to Membership, pick the level, and set the space visibility to Private. Members at that level and above see it automatically; everyone else does not.

Noah Bennett Noah Bennett

Adding a small note: the same idea applies on mobile, just with a bit more attention to tap targets.