What is the recommended way to handle help desk?

Aisha Khan Aisha Khan 2 months ago Resolved

I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid?

Links to docs welcome if this is covered somewhere.

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Replies 4

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Marco Silva Marco Silva

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.

Hana Park Hana Park Accepted

This is expected behavior, not a bug. The guard you are hitting is intentional — it protects against a class of mistakes that used to cause data loss.

If you need the other behavior, there is a documented filter you can hook to override it per site.

Lena Fischer Lena Fischer

This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.

Finn O'Brien Finn O'Brien

Great point. I had not considered the angle you raised in the second paragraph — it reframes the whole thing for me.