What is the recommended way to handle knowledge base?

Carlos Mendes Carlos Mendes 2 months ago Resolved

I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid?

Links to docs welcome if this is covered somewhere.

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Replies 6

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Sofia Romano Sofia Romano

One caveat for larger communities: keep an eye on the indexes. At a few thousand rows the difference is night and day.

Lena Fischer Lena Fischer

Could you say more about how you measured the result? I want to try this but I am not sure what success would look like.

Bob Martinez Bob Martinez

Appreciate the clear steps. The dry-run tip in particular saved me from a mistake I would not have caught otherwise.

Marco Silva Marco Silva

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.

David Kim David Kim Accepted

Yes. The recommended approach is to use Access Rules on the space: set the rule type to Membership, pick the level, and set the space visibility to Private. Members at that level and above see it automatically; everyone else does not.

Omar Haddad Omar Haddad

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.